At Service Online, we provide custom graphic design services delivered digitally. Due to the nature of creative and custom work, the following refund policy applies to all purchases.
Upfront Payments
All services must be paid 100% upfront before any design work begins. Payments may be processed through our website or approved virtual payment terminals.
No Refund After Work Begins
Once work on a project has started, payments are non-refundable. Graphic design services involve time, effort, and creative resources dedicated specifically to your project.
Cancellation Before Work Starts
If a client cancels a project before any work has started, they may request a refund. Approved refunds may be subject to administrative or payment processing fees.
Revisions Instead of Refunds
If you are not satisfied with the initial design, we offer revisions according to the revision terms agreed upon at the start of the project.
Digital Product Policy
Because our services deliver custom digital design files, refunds will generally not be issued once concepts, drafts, or final files have been sent to the client.
Chargebacks & Payment Disputes
Clients agree to contact Service Online first to resolve any issues before initiating a chargeback or payment dispute through their bank or payment provider.
Policy Updates
Service Online reserves the right to update or modify this refund policy at any time without prior notice.
